AA process is a series of
independent tasks that transforms an input into output material of higher value
for the organization
Objective of process: To satisfy customer needs
Process
Analysis
Let’s look at the “black box” in
more detail…
Why do we need to analyze the
process?
-To
identify inefficient
tasks
-To
spot possible effectiveness improvement tasks
-To
understand where value can
be added
Analyzing
Business Process
•
Inputs.Transformation process. Outputs
•Our purpose is to examine a transformation
process from the perspective of flows.
The unit being transformed is
typically referred to as a job and
can represent a customer, an order, material, money, information, etc
Process
flow
•Lessons from previous class:
•Organization’s strategic position
establish what product attributes it aims to provide
•Operational effectiveness
measures how well its process perform this mission.
To improve any process we need
internal measures of process performance that mangers can control to have a
competent process in terms of cost, time, flexibility and quality
Three key internal process flow measures
§Flow Time or throughput time (T): The average time a job spends in the
process. The total time spent by a flow unit within process boundaries.
§Inventory (I): The average number of jobs accumulated in
the process. The total number of flow units present within process boundaries
at a time t.
Throughput, or Flow Rate (R): The average rate at which jobs flow through
a process (units/time). The number of flow units that flow through a
specific point in the process per unit of time
Examples:
lysis
“If you cannot describe what you are doing as a
process, you do not know what you are doing.”
W.Enalysis
“If you cannot describe what you are doing as a
process, you do not know what you are doing.”
W.E. Deming
“If you cannot describe what you are doing as a
process, you do not know what you are doing.”
W.E. Deming
Process Analysis“If you cannot describe what you are doing as a
process, you do not know what you are doing.”
W.E. Deming
“If you cannot describe what you are doing as a
process, you do not know what you are doing.”
W.E. Deming
“If you cannot describe what you are doing as a
process, you do not know what you are doing.”
W.E. Deming
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